The buses are also a priority for New York City Transit President Andy Byford. His transit overhaul plan released last year called for redesigning the city's bus route network and rolling out 2,800 new buses within five years. His agency also wants to speed up boarding by using all doors.
But officials should move faster to make changes that can help commuters, said City Councilman Ben Kallos, whose Upper East Side district got a failing grade.
"What do we say to all the commuters who had a rough commute this morning, who didn't get to work on time, who lost money or may have lost their jobs because of the bus that never showed up, the bus that showed up bunched or the bus that got caught in traffic because there was no bus lane?" Kallos, a Democrat, said.
The MTA says its redesign of Staten Island's express bus network has made average bus speeds 12 percent faster, and a redesign is now underway for The Bronx. But Max Young, the agency's chief external affairs officer, acknowledged that there is still "an enormous amount of work to do on this issue" despite recent progress.